1. Introduction

At Farmalíquidos SAS we are committed to protecting the privacy and confidentiality of the personal information of our customers, suppliers, employees and other stakeholders. This policy establishes the guidelines for the collection, use, storage, processing and protection of personal data, in compliance with the Law 1581 of 2012, he Decree 1377 of 2013 and other applicable regulations in Colombia.

2. Data Controller

Company Name: Farmaliquidos SAS
Address: Zofia International Free Zone, Block 11, Warehouse 75, Galapa, Atlántico, CO
Email: info@farmaliquidos.com
Phone: +57 322 3611649
We are responsible for the processing of personal data we collect in the course of our production, marketing, and distribution of parenteral solutions and sterile liquids.

3. Personal Data Collected

We may collect, store and process information such as:

• Identification data: name, identity document, position.

• Contact information: telephone, email, address.

• Contractual and commercial information: purchase history, billing information, contracts, and purchase orders.

• Employment and social security data (for employees and contractors).

• Technical information related to your use of our websites or digital channels (cookies, IP, geolocation).

4. Purposes of the Treatment

Personal data will be used for:

• Commercial Management: handling requests, quotes, product shipping, and after-sales follow-up.

• Contractual Relations: compliance with contractual obligations with customers, suppliers and employees.

• Quality Management: product traceability, compliance with Good Manufacturing Practices (GMP) regulations and pharmacovigilance.

• Industrial Safety and Health at Work: facility access control, training records, and regulatory compliance.

• Marketing and Communication: Sending technical information, product news, and institutional campaigns, provided that the owner has granted prior authorization.

• Legal Obligations: reports required by control and surveillance authorities.

5. Rights of the Holders

According to Colombian law, data subjects have the right to:

• Know, update and rectify your information.

• Request proof of the authorization granted.

• Be informed about the use of your data.

• File complaints with the Superintendency of Industry and Commerce (SIC).

• Revoke authorization and/or request deletion of data, where appropriate.

6. Procedure for Exercising Rights

The owner or his representative may exercise his rights by sending a request to the email [correo@farmaliquidos.com] or in writing to our main office. Requests will be processed within the timeframes established by law (10 business days for inquiries, 15 business days for complaints).

7. Information Security

We implement technical, human, and administrative measures to ensure the security of information and prevent its loss, misuse, unauthorized access, or alteration.

8. Validity

This policy takes effect upon publication and will remain in effect as long as the commercial, contractual, or legal relationship with the data subject is maintained.